Hello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before!
As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students around the world to make the most of AMBOSS and improve their experience with our platform based on their needs.
Why Customer Support at AMBOSS?
Customer Support plays an integral role in AMBOSS’ mission to empower all doctors to provide the best possible care. Home to a colorful collection of open and friendly personalities, and detail-minded problem solvers, you’ll join a team just as quick to laugh together as they are to support each other. Each member of the team brings an abundance of positive energy and a genuine love of supporting and interacting with users.
If you’re motivated by your empathy, with your positive impact extending beyond physicians to their patients, there really is no better place for a Customer Support guru like you to make a real difference!
In the first 12 months, you will:
- Strive to make a connection with our users by responding to their inquiries on different channels (Zendesk, phone, and social media)
- Advise our users on how to have the best possible experience on our platform and strive to make a connection with them
- Stay informed about product changes and rapidly learn information about the product to ensure the delivery of up-to-date information
- Collaborate with the team to improve our product, customer experience, and internal processes
- Identify and record customer feedback and update internal databases to help identify trends and assist in delivering this information to our team
- Support process improvement, growth and marketing projects
- Be involved in Customer Experience projects during quieter periods
You bring:
- Excellent written and verbal communication skills
- Native-level Proficiency in English (a big plus if you speak Spanish, German, or Portuguese)
- Outstanding problem-solving skills
- Patience with complex or sensitive cases
- Experience as a customer support specialist is a huge plus
- Understanding the health care sector is a huge plus
- Awesome person to work with :)
You enjoy:
- Providing personalized support to customers
- Taking the initiative in identifying different sources of information
- Exploring different online platforms & tools
- Bringing accuracy and attention to detail
- Being part of a dynamic and fun team!
Here is what your interview journey will look like:
- A 30-minute call with one of our Talent Acquisition Managers to get to know you, understand your career motivations, and give you more insight into the role and team;
- A 45-minute interview with the Team Manager, to dive deeper into the role and assess your technical skills for the position;
- A written technical assessment that you can complete independently
- A 60-minute group interview, where you will have the chance to meet some members of the Customer Support Team, to learn more about your experiences and teamwork
- A 30-minute call with the Director of Customer Support
Benefits
AMBOSSians tell us that innovative work keeps them energized and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSian with our employee benefits package, crafted to support financial, physical, and mental health, and work-life harmony.
Check out all of our employee benefits below:
https://go.amboss.com/the-amboss-prescription-nyc
We believe in diversity as a driving force of innovation and welcome people of all backgrounds to help us achieve our mission of empowering physicians to provide the best possible care – to everyone, everywhere.
Did we just describe your ideal next role? We encourage you to apply even if you do not meet all of the requirements.
Pay range: $45.000 USD